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      How can we help you?

      We would love to hear from you. Please send all queries or feedback to our team at hello@unsaid.com.

      Lab-Grown Diamonds

      What is a lab-grown diamond?

      A lab-grown diamond is just that, a diamond. It consists of carbon atoms with the same crystal structure, chemical composition, and optical and physical properties as a mined diamond.

      First, a diamond seed is placed in a sealed chamber and heated to around 800 degrees Celsius. Next, the chamber is filled with a carbon-rich gas, breaking molecular bonds. Finally, pure carbon adheres to the seed and crystallizes, forming a diamond with the same scintillation, flash, fire, and brilliance as earth-extracted diamonds.

      What’s the difference between mined and lab-grown diamonds?

      The only difference between mined and lab-grown diamonds is that lab-grown diamonds are created under controlled conditions. This allows for a more transparent supply chain and reduces carbon footprint.

      Lab-grown diamonds have no nitrogen in the lattice and are classified as Type IIa. Diamonds entirely devoid of impurities are rare, and only 5% of all mined diamonds can compare.

      Are lab-grown diamonds more sustainable?

      For every carat, a mined diamond requires 7300 liters of water and emits 160kg of CO2. This is drastically high compared to just 300 liters of water and 12kg of CO2 for each carat grown in a lab. (Trucost Report 2017). Therefore, creating our jewels exclusively with lab-grown diamonds is a conscious choice.

      Where are Unsaid diamonds grown, and do they come with a certificate?

      All our jewels are designed and crafted at our state-of-the-art facilities in India. In addition, our parent company, Walking Tree, has over 100 years of combined experience in diamond cutting, designing, and crafting jewels, a savoir-faire that we have brought to Europe in the form of Unsaid.

      Every round diamond weighing 0.5 carats or more has a diamond certificate with H+ color and VS+ quality. The certificates are issued by the International Gemological Institute (IGI), an independent laboratory and official organization. This veritable identity card indicates your diamond's composition of the 4Cs while providing supplementary information.

      What are the 4Cs?

      The 4Cs—color, clarity, cut, and carat weight—are the globally accepted standards for assessing a diamond's quality.

      Color refers to the natural tint inherent in white diamonds. Most white diamonds have a slight shade of yellow and come in various colors.

      Cut refers to how a diamond's facets interact with light. It is the only criterion that depends entirely on human hands. The cut enhances a diamond's qualities and perfectly balances brilliance, fire, and scintillation.

      Clarity refers to the number, size, position, and color of the inclusions visible in the stone under a 10x magnifying glass. The more inclusions, the less clarity and value of the stone since inclusions affect the diamond's ability to reflect light.

      Carat refers to the weight of a diamond, not its size. One carat equals 0.20 grams, an international standard unit of measurement since 1907. The word "carat" comes from the seeds of the carob tree, which were used in antiquity to measure the weight of a diamond.

      Shipping & Delivery

      To which countries does Unsaid offer shipping?

      Unsaid currently offers complimentary worldwide delivery except for China. Please note we cannot deliver to all PO boxes, hotels, and campuses.

      How does Unsaid ship, and what is the cost?

      DHL is Unsaid’s preferred global courier service, offering complimentary shipping on all standard deliveries. All shipments to the European Union, United Kingdom, and Canada countries are sent with delivery duty paid (DDP). Please refer to local import tax and duties regulations for shipments to all other countries. Your shipment is fully insured through DHL and requires a signature upon delivery. However, our insurance no longer covers your parcel once it is delivered and signed for.

      When will I receive my order?

      Unsaid delivers in-stock items within 3-5 working days. Different delivery times apply for all made-to-order and personalized pieces; information will be available during check-out.

      Can I change my delivery address?

      Once the order is confirmed, you can no longer change the delivery address yourself. If you need to change the delivery address, please email our Customer Service team at hello@unsaid.com with your order number and the updated delivery address.

      I placed an order but haven’t received my package. What can I do?

      Please allow 3-5 working days for all standard shipments. You will receive an email with all shipping and tracking details once your order is sent. If you haven’t received an email or have any other issues, please email the Unsaid Customer Service team at hello@unsaid.com

      Returns & Exchanges

      What is your refund and exchange policy?

      For any purchase made between November 1 and December 31, enjoy free exchanges or refunds until January 31.

      Exchanges:
      Exchanges are available for an item of equal or greater value. To proceed with an exchange, please contact our Concierge.

      Refunds
      :
      Refunds are exclusively available to the original purchaser, issued to the payment method used for the initial purchase. Refund processing may take up to 14 days from the receipt of the returned product. To request
      a refund, please contact our Concierge.

      Conditions:
      Items must be returned in perfect condition, in their original packaging, along with the receipt and all accessories: boxes, booklets, tags, protective elements, etc. The perfume case must remain sealed.
      No exchanges or refunds will be accepted for personalized products.

      How can I track the status of my return?

      To track your return shipment, refer to the tracking number provided by your carrier or email the Unsaid Customer Service team at hello@unsaid.com to check your return status. Unsaid submits all returns to a strict quality assessment. If your return passes our quality assessment, we will issue your refund within 3-5 business days.

      What if the jewel is defective?

      We replace defective jewels free of charge. Email our Customer Service team at hello@unsaid.com with a detailed description of the issue within 14 days of receiving the jewel to notify us of any faults.

      Why was my return/exchange not accepted?

      Unsaid submits all jewelry to a strict quality assessment. The jewelry must be in unworn condition. Damaged or soiled items that reasonably suggest the jewel has been worn will be denied a refund or exchange. Our Customer Service team will inform you if your return meets our quality assessment. Additionally, any made-to-order or engraved jewelry cannot be exchanged or refunded.

      What if I ordered the wrong piece or size?

      If you wish to exchange the product for another product or size, please notify the Unsaid Customer Service team at hello@unsaid.com within 14 days of receiving the product.

      An item can only be exchanged once. Personalized and engraved items cannot be exchanged or refunded. Please refer to our Exchange & Returns policy for more details.

      Online Orders

      How can I place an online order?

      To place an order, add a product to your cart by clicking the “Add to Cart” button on the selected product page. Once you have chosen your item(s), complete your order by clicking the cart icon and proceeding to check out. You can modify or validate your cart and select the delivery method before payment.

      Can I change my order after it’s been confirmed?

      Once you’ve placed your order, you can no longer change or add it. Please see our section below for information on our return and exchange policy.

      How can I reset the password for my Unsaid account?

      Click the link  “Forgot Your Password?” and enter the email address associated with your account. You will then receive an automatic email to help you reset your password. Your Unsaid account is where you can share wishlists and view your order history.

      Sending a gift?

      Unsaid takes every effort to make each jewel special and unique, down to the moment it’s wrapped. All jewels are wrapped in Unsaid’s signature packaging and can be even more precious with a personalized engraving on select styles or a handwritten note.

      Please note: Invoices are not included in the packaging. Your order confirmation with proof of payment is received digitally first, and your invoice is shared via email once shipped.

      If the recipient of your gift wishes to exchange the item, they should contact our Customer Service team at hello@unsaid.com. They will be delighted to guide them through the process. Please note that custom-made or engraved items cannot be refunded or exchanged.

      Payment

      Which payment methods are accepted?

      CB, Visa, Eurocard, MasterCard, American Express, and Paypal are all acceptable payment methods at Unsaid.

      Is it safe to use my credit card online?

      All personal information is handled with strict confidence, and every transaction on our website is secure. In addition, an SSL encryption system protects personal data and payment information, and we never save any credit card information.

      We reinforce payment security through a 3D Secure system for cards equipped with this system. Please contact your bank with any questions regarding your 3D Secure system code or process.

      When will the payment be debited from my account?

      Your bank account is debited as soon as your purchase is confirmed.

      Is it possible to charge a single order to multiple cards?

      No. All orders must be paid in full via a single payment method.

      Product Information and Care

      Does my jewelry come with a certificate?

      All Unsaid jewels come with a certificate detailing the specifications. We strongly suggest purchasing your jewelry from an Unsaid store or authorized retailer to avoid counterfeits.

      Every round diamond weighing 0.5 carats or more has a diamond certificate with H+ color and VS+ quality. The International Gemological Institute (IGI), an independent laboratory and official organization, issues each Unsaid certificate.

      How do I choose the right size for my Unsaid jewelry?

      If you are unsure about sizing, please look at our Sizing Guide before placing your order.

      Our expert team is available for advice. You can email us at hello@unsaid.com, call +33 6 95 11 99 76, or book a virtual appointment Tuesday through Saturday, 10 am—5 pm.

      Why should I have my Unsaid jewelry serviced?

      Regular maintenance is the best way to ensure the longevity of your precious jewels. In everyday use, your jewelry might be subject to stress, such as bumps, scratches, UV radiation, dust, sweat, and fluctuations in temperature. For this reason, we recommend you have your jewelry cleaned and serviced annually by bringing it to one of our stores or an authorized distributor.

      Unsaid offers repair services for products purchased in our stores from unsaid.com and via authorized distributors. For repairs, deposit your Unsaid jewelry in our after-sale services (care services) in our stores, where we will systematically repair them in our workshops by our artisans.

      The “Our store” section on unsaid.com allows you to locate your nearest store. If you do not have an Unsaid store near you or cannot travel, please email our Customer Service team at hello@unsaid.com.

      How do I take care of my jewelry at home?

      Handle your jewelry carefully to maintain its beauty and brilliance. Protect it from scratches against hard surfaces and sudden movements that could damage the stone or setting. Store your jewelry in its Unsaid box to avoid scratching and entangling.

      We recommend removing all jewelry when doing household chores, as repeated contact with detergents and bleach can damage precious metals. This is also true before engaging in sports or contact with water.

      To clean a stone or a diamond pavé, use a mild, non-abrasive cleaner and a soft toothbrush under hot water to gently remove dirt without damaging the jewelry.

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