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Shipping & Return policy

Enjoy complimentary shipping on all orders.

Shipping policy

All deliveries are made by DHL, Brinks or Ferrari.

If an item is available in stock, it will be delivered to you within 5 to 7 business days. If the jewelry is not in stock, it will be created especially for you and shipped from our workshop within 21 business days. Once the order is placed, you can track it on your "My Unsaid" page. Free international shipping.

Exchange Policy

Our customers have 30 days from the date of receipt of their purchase to submit an exchange request or request a gift card from our Customer Service Department. They then have 14 days to physically return the item to one of our Unsaid stores. Our customers can exchange their jewelry for an identical model, of equivalent or higher value. Personalized items made to the customer's specifications and/or at the customer's request cannot be exchanged. Jewelry must not have been worn and must be in its original box accompanied by its certificate of authenticity and invoice.

We advice our customers to take all necessary precautions to protect the jewelry during its return. Any item not returned or returned incomplete, damaged, broken, damaged, dirty or in a condition that would reasonably suggest that it has been used or worn, cannot be exchanged. All returned jewelry is subject to quality control. Exchanges and refunds are made within 14 days.

Refund Policy

Our customers have 14 days from the receipt of their jewelry purchased online to inform us of their wish to obtain a full refund. Personalized items made according to the specifications and/or at the request of our customers cannot be refunded. Refunds are made within 14 days and made to the same card or account as the one used at the time of purchase.

Gift card policy

A gift card can be issued if an exchange has been validated by our customer service team. It is valid for one year from the date of purchase. It cannot be exchanged or refunded, even partially, in case of loss, theft or expiration. It cannot be used to purchase another gift card.

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