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Shipping & Return policy

Enjoy complimentary shipping and returns on all orders.

Shipping policy

We collaborate with the best carriers, DHL, Brinks and Ferrari, to guarantee fast and secure delivery. Please note that international delivery is offered.

If the jewelry you want is in stock, it will be delivered to you within 5 to 7 business days. Otherwise, our craftsmen will create it especially for you. It will be shipped from our workshop within 21 business days. Once your order is placed, you can track its progress in real time from your "My Unsaid" account.

Exchange Policy

Our customers have 30 days after receiving their order to request an exchange or a gift card from our Concierge Service.

The physical return of the jewel to the Unsaid store must then be made within 14 days.

Personalized items cannot be exchanged. This includes items that have been made to the customer's specifications and/or at their request.

Jewelry must not have been worn and must be returned in its original box, accompanied by the certificate of authenticity and the invoice.

We invite our customers to take all necessary precautions to protect the jewel when returning it. Any item returned incomplete, damaged, broken, damaged, dirty or in a condition that would reasonably suggest that it has been used or worn, cannot be exchanged. All returned jewelry is subject to quality control.

Refund Policy

Refunds are processed within 14 days and are issued to the same card or account used at the time of purchase.

Gift card policy

Following an exchange validated by our Concierge, you will receive an Unsaid gift card of a value equivalent to your initial purchase. It is valid for one year from the date of purchase. It is not exchangeable or refundable, even partially, in case of loss, theft or expiration. It cannot be used to purchase another gift card.

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